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KLM Flight Cancellation Policy

KLM's cancellation policy allows you to cancel your KLM flight, and get a complete refund (with no flight cancellation penalty) according to the following conditions.

  • A flight from the U.S. may be cancelled within 24hrs of the purchase of your ticket. This applies if you booked it online via KLM. This applies for all types of tickets.

  • Your flight was cancelled.

  • KLM rescheduled you flight because it wasn't convenient.

  • The ticket conditions give you the option to cancel your purchase.

  • Your flight from Europe to Europe was delayed by more then 90 minutes . All your other flights were scheduled on the same day.

  • You cancelled an intercontinental plane that was delayed for more than 3 hour.

  • A passenger on your booking died.

  • Visa denied

  • You were not allowed to board a confirmed flight.

You will receive an e-mail confirmation with the details of how to cancel your KLM flight ticket. You can also access them online using My Trip.

Notice. You can cancel your ticket by contacting the travel agency directly.

 KLM 24-Hour Cancellation Policy 

KLM applies a 24-hour cancellation policy to all flights to/from USA. This policy is in conformity with the U.S. Department of Transportation for all flights that travel to or from America.

You are eligible for a complete refund under this policy if:

  1. Book a flight to/from America

  2. KLM.us offers the ability to book this flight online.

  3. Cancel it in 24 hours

  4. Refund request

In the subject line, refer to Customer First Program. You can also include your name and flight number as well as date and reservation number.

Flexibility: A Lower Alternative for Changing Flights

KLM's Flexibility service option enables Standard or Light ticket holders with Standard tickets to:

  • Flights can be changed up to 3 times, with no additional charges, as long as they are at least 48 hours before departure.

  • It is possible to modify the travel date and time in Europe, without extra cost.

You can only buy flexibility if:

  • You book your ticket online.

  • Flying within Europe

  • Your flight departs within 10 days.

Flight Booking Options at KLM

KLM's Post-COVID Rebook and Refund policies allow you to book your flight again (change your travel dates and/or destination), or apply, as explained below.

  1. If you're traveling to a country where there is a travel ban  , you can:

    1. If you upgrade your travel class or seat, you can rebook your flight at no cost in the same category. You may have to pay a difference if you rebook your flight for travel more than 30 calendar days before or after the original travel date.

    2. Change your destination to receive the full amount of your ticket, with no additional cost. However, you will be charged any applicable fare differential.

    3. Request a refund

      1. The travel voucher that will be issued as a refund is the best way to get it.

      2. You can either apply online for a travel coupon or to receive a refund on your travel gift voucher.

      3. The following are ways you can use your travel coupon:

        1. It is valid for use on KLM (Delta Air Lines), Air France and Virgin Atlantic if issued between March 1, 2019 and December 31, 2020.

        2. If the item was issued on or after January 1, 20,21, it can be used for up to 1 year.

        3. As long as you booked your flight before the expiry, it will still be valid.

If the amount of your travel voucher exceeds the price of your ticket, the remaining amount will be converted in to another travel voucher.

  1. KLM will cancel your flight.

    1. It is free to change your travel date.

    2. You can book your new flight for no charge (within the same category) if you are rebooking within 30 days of your original flight. A fare difference may be applicable if you book beyond this period.

    3. Change your destination to receive the full amount of your ticket, with no additional cost. However, you will be charged any applicable fare differential.

    4. Request a refund

      1. You will receive a travel coupon to reimburse you for the refund.

      2. Online application for travel vouchers is possible . You can also request a refund of your travel voucher.

      3. The following are ways you can use your travel coupon:

        1. If the certificate was issued between March 1, 2019 and December 31, 2020 you can still use it until December 31, 2021 on KLM (Delta Air Lines), Air France and Virgin Atlantic.

        2. If the issue date is January 1, 2021 or later, it can be used for up to 1 year.

        3. As long as you booked your flight before its expiry, it will still be valid.

If your travel certificate's value exceeds the price of the new ticket, the balance will be converted into a second travel coupon.

  1. If your flight wasn't cancelled but you want to postpone it, you can change your booking (but not cancel) provided that you do it prior to your flight's scheduled departure.

  1. Book your tickets before December 31st 2021 to get these benefits:

    1. It is possible to modify your travel dates at no cost. Only the fare difference (if any) will be applicable.

    2. No additional cost to you, change your travel destination with the full value of the ticket.

    3. Refund requests

      1. You will receive a travel coupon to reimburse you for the refund.

      2. You can either apply online for a travel coupon or to get a refund on your travel gift voucher.

      3. The following are ways you can use your travel coupon:

        1. If the certificate was issued between March 1, 2019 and December 31, 2020 you can still use it until December 31, 2021 on KLM (Delta Air Lines), Air France and Virgin Atlantic.

        2. You can use it for up 1 year if it was issued after January 1, 2020.

        3. As long as you book your flight before the expiry, it will still be valid.

If your travel certificate's worth exceeds that of your new flight, the balance will be converted into a travel voucher.

  1. If you have booked a ticket on a flight leaving after January 1, 20,22, you are eligible to:

    1. It is possible to modify your travel dates at no cost. Only the fare difference (if any) will be applicable.

    2. You can exchange your travel destination against the entire value of your ticket for no additional charge, but only the fare difference may apply. This value can be used to buy new tickets on KLM and Delta Air Lines or Virgin Atlantic.

    3. You can request a refund if your fare restrictions permit. This will be noted in your ticket confirmation mail.

Read also :- Frontier cancellation policy ! Allegiant cancellation policy

Can I cancel/rebook my flight with KLM Airlines?

You can modify or rebook any KLM flight in these three ways:

  1. Online through KLM's Website
    (through My Trip

  2. Through the mobile app

  3. Phone ( +1-866-399-587

  4. Via social networks

  5. Through a KLM tickets office

  6. With your travel agent

Flying Blue customer services can help you rebook your reward ticket.

How do I request a KLM voucher refunded?

Refundable vouchers are available to book a plane or get a refund if your flight is not as booked. If your voucher is refundable the word "Refundable” will appear on it.

Contact KLM Customer Contact Center if you have questions.

How Can I Cancel KLM Reservations

  • For cancellations of flights booked through KLM's mobile app, official website, or ticket office, you can request a refund on-line. This will cancel all your bookings.

  • For canceling a flight booked via a travel agent, contact your travel agent directly.

 After you cancel your flight reservation 

  • You will receive confirmation emails.

  • All bookings are cancelled

  • The refundable amount of your ticket will be credited directly to the account where you purchased it, or converted to a flight voucher that can be used in the future, depending upon your type of fare and time of cancellation.

Changing a KLM Flight Reservation

 

You can modify your KLM reservations online and by phone as well as via social media.

KLM allows you, depending on the fare condition of your ticket, to make changes to your flight reservations in these ways:

  1. Online

  2. By phone

  3. WhatsApp
    (send a message by text to +31206490787).

  4. Through social media

    1. Facebook

    2. Messenger

    3. Twitter

Is it possible to change my KLM flight online?

 

KLM.com lets you change your flight time, date and/or destination.

To change your KLM flight booking online:

  1. Go to KLM’s website www.KLM.com

  2. Click on My Trip tab
    You will need to cancel your checkin if you haven't checked in yet.

  3. Navigate to the flight details

  4. Click the Change flight button

  5. Choose your preferred flight time, date and destination.

  6. Request a refund of any additional options you might have purchased on your original plane or choose your extra options

  7. Confirm your flight cancellation
    Pay all charges using your preferred method of payment. Any excess payment will be reimbursed, and/or settled by vouchers.

Your new travel itinerary will be confirmed by email. This confirmation email can also be viewed via your My Trip pages, as well as through your mobile application.

KLM also offers mobile apps that allow you to make changes to your flight(s). KLM's Customer Support is available to assist you with any queries or problems.

Is it possible to cancel my KLM flight by phone?

This KLM Booking (U.S.) number is available seven days per week from 08:00 EST to 23:00 ET.

You can easily change your KLM flight bookings via WhatsApp or Facebook Messenger.

  • Send a WhatsApp message. (open 24/7).

  • Contact KLM using Facebook (24.77)

  • KLM Customer Service via Messenger (24/7).

  • KLM Contact via Twitter (24/7).

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